Password protect knowledge base

How to setup password protection for knowledge base

  1. Login using your admin account.
  2. Go to Desk -> Admin -> Customer Portal -> Access Control.
  3. Click on the Edit link.
  4. Turn on the check box that says Password protect knowledge base.
  5. Provide a password.
  6. Click on Save.

Setup password protection for knowledge base

Now if you try to access the Knowledge base, you will be asked to enter the access password.

Password protection screen

Note: If you are logged in as an admin user, you wouldn't asked for the access password. Access control applies only to customers and other not-logged in users.