Agents can manage notification settings for chat.
Follow the steps to open notification settings:
Login to your account.
Go to the Profile page.
Click on the Notifications tab.
In the Notifications tab we can find the following options:
Email Notifications:
Forwards all the unseen messages of the conversations to assigned agents. If in case no agent is assigned to a conversation, the unseen messages will be forwarded to all the agents available for chat.
If the agent disabled this option, the agent will not receive such emails.
Desktop Notifications:
Agents can also have browser notifications in case of a new message or a conversation.
If browser notification for a new conversation is turned on, then the agent will receive notifications for all the new conversations that are not assigned to any agent.
If browser notification for a new message is turned on, then the agent will receive notifications for all the new messages to the conversations assigned to the agent.
Sound Notifications:
Agent can set different sounds for new visitor, new conversation and new messages.
Notifications setting page
Notification Wait time: All the unseen message email notifications will be forwarded after a certain wait time. By default, the wait time is 10 minutes. Only organization admin can increase or decrease the wait time as or when required. Follow the steps to update the wait time:
Go to Design -> Settings.
Select a duration from the Wait time in minutes dropdown.
Click Save.
Chat setting page